Australian IT Support offers a range of support agreements to suit the needs of any small to medium sized business, without fixed terms. From fully managed agreements with real-time monitoring, to backup-only services or fixed hours maintenance agreements, Australian IT Support can customise an agreement to suit your needs and budget.
Managed Support
Tired of the hassle of dealing with IT issues or needing additional support? Australian IT Support is well-placed to assist.
Australian IT Support’s managed support is a proactive maintenance and support service designed to meet the needs of small to medium business. Competitively priced and easy to understand, our support services are simple to understand yet comprehensive in scope.
Providing maintenance on all aspects of an environment, Australian IT Support provides local support desk access, remote and onsite Engineer support, proactive monitoring of all infrastructure and access to our consultants for any queries or additional requirements you may have .. all for a single, monthly fee.
Unlike other support organisations, we also don’t lock you into a Fixed-term contract for our support offerings – we believe a good relationship and flexibility are a key to providing good business outcomes and consistent levels of service over the life of the relationship. We want our customers to want to work with us and won’t force them to otherwise.
Call the friendly consultants at Australian IT Support for a free consultation to review your environment and assist you with your needs.
Infrastructure Monitoring
Your infrastructure is the foundation of your business – without it, nothing is possible.
Australian IT Support’s monitoring services provide piece of mind that everything needed to support the ongoing operation of the business is being monitored, with any faults or predictive failures isolated and advised ahead of failure.
This can be coupled with our maintenance services, taking the responsibility for maintaining the environment away from you, with or without end-user support.
As part of this service, we also review your systems and provide an expert, informed analysis on what can be improved or requires attention.
As a fixed-price service (device-based), this can be a cost-effective method of taking advantage of some of the fundamental managed service advantages while keeping expenses minimal.
Please speak to the Australian IT Support team for an infrastructure review based on your current environment.
IT Consulting
Australian IT Support deals with many businesses of all shapes and sizes, so has a good understanding of what works and what doesn’t when it comes to Information Technology.
While we understand the technical aspects of the cloud, servers, software and end-user devices, we also speak your language and understand the pain-points many companies experience and have tried and tested solutions to address many of those needs.
We’ve determined over the last 30-years that we need to understand your organisation to be able to effectively help you achieve your goals, so we strive to understand what is important to you to maximise the relevancy and benefit of anything we offer.
In short, we listen.
While no organisation can provide everything to everybody, our experience will allow us to point you in the right direction if we can’t help.
However large or small your requirement or request, please speak to the friendly staff at Australian IT Support to assist you.